Why do developers avoid the platform you built for them?
Teams invest in Kubernetes, Infrastructure as Code, and developer portals, yet delivery still waits on tickets, approvals, and handoffs. DevOps engineer Shubham Thukral shows how treating developers as customers turns infrastructure into a platform teams actually choose to use.
- Replace approval gates with guardrails and policy as code, keeping governance without the wait
- Design Golden Paths and abstractions that cut the cognitive load on your developers
- Measure platform success by developer outcomes, not clusters built or modules shipped
Table of Contents
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- Why modern tech stacks still stall on ticket queues and handoffs
- From shared services to internal products: doing the work vs building the capability
- Why many internal platforms fail to win developer adoption
- Treating developers as customers with platform product management
- Self-service infrastructure with governance built in, not removed
- Guardrails instead of gates: how policy as code keeps teams moving
- Golden Paths: standardize commodity decisions, keep flexibility where it matters
- Platform APIs, developer portals, and abstractions developers actually need
- Measuring what matters: developer experience and cognitive load beyond DORA
- Platform reliability, common anti-patterns, and the future of internal platforms
by devm.io
by devm.io