DevOps Conference
The Conference for Continuous Delivery, Microservices,
Containers, Clouds and Lean Business

Improving Agility By Using Customers’ Definitions of “Quality” and “Done”

Session
Until August 26:
✓ Save up to $320
✓ Group discount
✓ Extra specials for freelancers
Register now
Until August 26:
✓ Save up to $320
✓ Group discount
✓ Extra specials for freelancers
Register now
Until August 12:
✓ Workshop Day for free
✓ Save up to $580
✓ 10% team discount
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Until August 12:
✓ Workshop Day for free
✓ Save up to $580
✓ 10% team discount
Register now
Until August 19:
✓ Transformation Day for free
✓ Save up to € 830
✓ Raspberry Pi or C64 Mini for free
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Bis 19. August:
✓ Transformation Day gratis
✓ Bis zu 830 € sparen
✓ Raspberry Pi oder C64 Mini gratis
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Until conference starts:
✓ Team discounts
✓ All inclusive 4-Day Passes available

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Until conference starts:
✓ Team discounts
✓ All inclusive 4-Day Passes available

Register Now

Thank you for the great conference
✓ See you in 2022!
Danke für die tolle Konferenz
✓ Wir sehen uns 2022!
Infos
Wednesday, June 16 2021
17:00 - 17:45

“Quality”… velocity, productivity, and efficiency? Improved performance? Few or no bugs? Meets stakeholder requirements? “Done”… we did what we planned? Fits business objectives? Coded, tested, documented, and deployable? 


Remember our customers? The people paying our salaries? Their satisfaction is supposed to be our *highest* priority. But we fall in love with assumptions about users. We burn weeks coding, testing, merging, and releasing product guesses. We move to the next project, and are interrupted later when we learn that customers aren’t finding much value or quality in that last release. Guessing, assuming, and being reactive aren’t Agile or Lean. Six Sigma would be ashamed of you.

You ignored the customers’ definitions of “quality” and “done” when you built and deployed features you *knew* wouldn’t be right for customers. Someone called garbage “done,” shipped it, and claimed we’ll “fix it later.” Not Agile or Lean!

“Architecting for customers’ needs and tasks” and “being Agile” shouldn’t be the polar opposites they often are now. No matter what an Agile coach, scrum master, or stakeholder declares, the customer decides what is “quality,” “done,” and “good enough.” 

In this session, you’ll learn why “Design thinking,” “Lean UX,” “empathy,” and other trendy shortcuts work against user satisfaction. Learn how to change processes to improve agility, eliminate some Lean waste, and produce better customer outcomes.

This Session belongs to the Diese Session gehört zum Programm vom BerlinBerlin program. Take me to the program of . Hier geht es zum Programm von New York New York .

This Session belongs to the Diese Session gehört zum Programm vom BerlinBerlin program. Take me to the program of . Hier geht es zum Programm von Singapore Singapur .

This Session belongs to the Diese Session gehört zum Programm vom BerlinBerlin program. Take me to the program of . Hier geht es zum Programm von Munich München .

This Session belongs to the Diese Session gehört zum Programm vom BerlinBerlin program. Take me to the program of . Hier geht es zum Programm von London London .

Take me to the full program of Zum vollständigen Programm von Berlin Berlin .

This Session Diese Session belongs to the gehört zum Programm von BerlinBerlin program. Take me to the current program of . Hier geht es zum aktuellen Programm von New York New York , Singapore Singapur , Munich München , London London or oder Berlin Berlin .

Stay tuned:

Behind the Tracks

 

Kubernetes Ecosystem

Docker, Kubernetes & Co

Microservices & Software Architecture

Maximize development productivity

Continuous Delivery & Automation

Build, test and deploy agile

Cloud Platforms & Serverless

Cloud-based & native apps

Monitoring, Traceability & Diagnostics

Handle the complexity of microservices applications

Security

DevSecOps for safer applications

Business & Company Culture

Radically optimize IT

Organizational Change

Overcome obstacles on the road to DevOps

Live Demo #slideless

Showing how technology really works