Some DevOps transformations flourish, but many others are stalling. Why is that? This talk will make the case that Operations is the most predictable differentiator.

So much of the energy in DevOps has been about activities that start in Dev and move towards Ops — continuous delivery, deployment pipelines, automated testing, and of course, the unofficial mantra of “deploy, deploy, deploy.“ However, when it comes to Operations, too many DevOps transformations maintain the status quo and leave questionable Operations practices in place.

This talk will first examine the trouble with the various siloed, ticket-driven, low trust, and centralized practices that have been accepted in Operations for far too long. Then we will look at the specific techniques used by high-performing Operations organizations who are fundamentally transforming how they operate.