„Joy in work comes from understanding why your work is important. Not from the work, but from knowledge of who‘s going to use it… Motivation – nonsense. All that people need to know is why their work is important.“ – W. Edwards Deming

In the DevOps community, we hear a lot about socio-technical Systems these days. If we want to take an approach informed by socio-technical theory, then we need to take the sociological frame that STS proposes seriously.

In this talk, Jabe describes the intricacies of agency, temporal feedback dynamic, and shares a transition-based approach to enabling whole work in sociotechnical systems.